Contact Technical Support

Do you have a technical support problem? You've come to the right place.

We encourage you to take a look at our help documents before contacting us.

Please complete the following form if you are experiencing problems with activities. The support team will receive a copy of your information by email. If you need immediate assistance, please call The Concord Consortium at 978-405-3200.

Name

Email

Class

(Please complete a separate incidence report form for each individual class period.)

Unit or activity name

Number of students

Type of computers

Are you experiencing:
Download problems
Uploading (saving) problems
Viewing past work

Did all computers experience the same problem?
Yes
No

Were the computers preloaded prior to student use?
Yes
No
(Preloading is running the software on each computer before your students do so that it works more quickly)

Please elaborate:

Console information:

You can also email portal-support@concord.org if you prefer or this form is not working.